| Habbo Error (#5) | Need Advice |

[Churpie]

Hey guys I have a problem with habbo, I can log into the homepage and doodle around with my habbo's look etc etc but when I "Check In" it loads until it gets to the hotel view and within seconds i get a black screen and a "Opps!! (#5)" under that there is this passage of writing:

"Oops, the client encountered a technical problem. Not to worry this error has now been recorded to our system and will be investigated by our support team.
Please re-open hotel to continue. We are sorry for the inconvenience."

This problem has been happening scince january this year and ive searched many forums for help but none can give specific help, ive contacted habbo during these months but no solution was found.

Things I have tried to fix this problem:

Re-install Shockwave
Delete Cookies
Try different browser
And due to another problem ive even wiped my pc and started from scratch.

I thought that if I wiped my PC it would of worked but it didnt so uhmm yer now im here asking for your help

Thanks.
Churpie

[CHA!NGANG]

Do you use Firefox, and do you get the Green Button saying 'Retry'?

[Churpie]

Do you use Firefox, and do you get the Green Button saying 'Retry'?

No I use internet explorer version 7,though i have tried useing firefox and still get same problem, and i do get a green button along side the error saying "Enter".

I'll try post a screenie in a second.

[Churpie]

Heres the screenie
http://i245.photobucket.com/albums/g...h/untitled.jpg

Hopes this helps

p.s. Sorry for double post, cant see edit button.

[e5]

This is quite a common problem when logging into Habbo but it can be usually solved by reloading Habbo and starting again.

I usually get error #11 and, by reloading, I get back on.

I'm not entirely sure was error #5 is. Have you tried going on Habbo with just Habbo open? And are you making sure there's nothing dodgy on your computer that might interfere and block you from entering Habbo. Use add/remove programs and run some clean up/safety/anti-virus programs to check your computer.

That's all I can suggest really.

[Churpie]

Yer, ive tried with just habbo open and ive made sure theres nothing dodgy on my PC, I have tried to download a stand-alone version 10 of shockwave player but when I install it, it installs version 11 :S .

Ive just sent another email to habbo staff with all my system info etc, maybe the info can help them.

Also to include this, someone i met on here has the same problem and they jogged my memory a bit, we both have "Virgin MEdia" and we both have this problem, when he told me this i realised that i think the problem started when my dad switched over from sky and went with the full virgin media package. Though like i said i think this problem started when i got it, i cant be 100% sure.
Maybe VM is the cause? If so...What to do :s

[Churpie]

Hey guys, habbo staff said it could be virgin media but then again it could not be. anyway i was looking around my ports and habbos wasnt there..Heres a screenie:
ttp://i245.photobucket.com/albums/gg72/Sn4pp3h/untitled2.jpg
(I blacked out for private reasons )
Anyway yer habbo wasnt there so i tried adding it, when i did i got this error: http://i245.photobucket.com/albums/g.../untitled3.jpg

Anyone link me a guide to letting habbo through ports or can tell me how please. maybe then once i open ports for it i can go on habbo

Thanks

Churpie

[Churpie]

Hey guys i spoke to habbo staff about this problem and they said it could be virgin media but they aswell arnt to sure.
Anyway today i was looking at my ports and habbo wasnt there (heres a screenie):
http://i245.photobucket.com/albums/g.../untitled2.jpg
(Blacked out for privacy)
So as you can see habbo isnt there, so i tried adding it and when i did i got this error message: http://i245.photobucket.com/albums/g.../untitled3.jpg

Anyone link me a guide on allowing habbo through ports or tell me how to, thank you x

churpie

[e5]

I think the best thing you can do at this time is to report the problem to virgin media. Or maybe request Habbo to do so.

Maybe try looking through here for suggestions on how to add it: http://www.google.co.uk/search?sourc...+through+ports

[Churpie]

I think the best thing you can do at this time is to report the problem to virgin media. Or maybe request Habbo to do so.

Maybe try looking through here for suggestions on how to add it: http://www.google.co.uk/search?sourc...+through+ports

Thanks for that but after reading most of the google links im still having trouble allowing habbo through ports, Im not that much of a computer wizkid so its mostly gooblety gook to me