BT Services

[DarrenToogood]

Hey,

Just thought I would update you on my situation, and help others looking for a new ISP. I know a lot of people on here ask for advice on which ISP to use, and I always reccomend BT.

I am certain now that I will continue to reccomend BT, because of their support and quickness in transferring my BT Broadband and telephone line. I phoned them up Wednesday afternoon and alerted them that I will be moving on the Saturday. They said there was no problem, and the BT line would be taken from my old house to my new at 12 midday. We got a text message on the Saturday, once this had taken place.

I got my computer sorted, however did not bother to plug the router in etc, as was very tired. Woke up this morning, and after mum had dropped the router, better check that it still worked. Left it for 5 mins while getting a drink, came back and BANG! Internet was working!

Less than 24 hours for my Broadband AND Telephone line to be transferred from one house to another. That is what I call service!

[Blob]

No offence, but they suck, our broadband line always goes down, you spend like an hour pressing "Try again" then it goes to that stupid "Connect to the internet" then you connect it goes everything is OK then it goes down again :|

[Hayd93]

No offence, but they suck, our broadband line always goes down, you spend like an hour pressing "Try again" then it goes to that stupid "Connect to the internet" then you connect it goes everything is OK then it goes down again :|

been a bt user now for 1 and a half years and the net has been great for us. Speed is good, dont go down, sirvice is great and i will remain a BT customer for a long time if it is as good as it has been.

[Blob]

been a bt user now for 1 and a half years and the net has been great for us. Speed is good, dont go down, sirvice is great and i will remain a BT customer for a long time if it is as good as it has been.

My dad must have set it up wrong cos my mate has BT like a 2 min walk from me and their's is fine. Oh well, once 12 - 18 month contract is done going to Virgin Media

[DarrenToogood]

I have never had a problem, however everyone else seems to diss BT :s I see it like this:

If there is a problem with the line, and you are with Orange or AOL etc, they will only end up contacting BT to fix the problem, as they are the telecommunications company for the UK - Better to be with BT and get the problem fixed ASAP.

[Agnostic Bear]

Virgin Media are faster, more helpful and generally easier to use, none of this "home hub" crap, 1 modem, 1 pc, 1 internet. The connection process is pretty easy too, just a few clicks and you're good to go.

[Stephen!]

VM rarely have problems with their cable lines, however their ADSL is a little shoddy

[Decode]

No offence, but they suck, our broadband line always goes down, you spend like an hour pressing "Try again" then it goes to that stupid "Connect to the internet" then you connect it goes everything is OK then it goes down again :|

I agree, bt suck. I just switched to Tiscali and bt cut the internet off 6 days early.

[alexxxxx]

never had a problem with BT but the home hub, it's awful. The service has been good when needed and speed is ok, but not too fast (only 2mb, but I live maybe 2-3miles from exchange).

[iJoe]

Well, I have to be with BT because my dad works for them so we get it free, we have had the odd problem and i must say their support is rubbish. Press and hold the button..

My home hub has stopped working "press and hold the button on the back"
My hub wont switch on "press and hold the button on the back"

I also think its silly how they ask for your number when you ring them

You dont get great speeds unless you live next to an exchange but thats probly common with all isp's