Tier 1 Technician & Sales Openings

[IDontKnow]

Hello,

WOW Technologies currently have a few openings which may take interest for some users;

We are looking for TWO Sales & Customer Service representatives, their roles include ;

• Genering sales via our Live Chat system
• Generating sales from forums and alike
• Ensuring customers are satisfied
• Process upgrade/downgrade/cancellation requests
• Completing monthly assigned tasks

We are also looking for ONE Tier 1 Technician to handle our growing number of tickets, the roles include ;

• Handling Technical Support tickets located at our helpdesk
• Completing upgrades processed
• Forwarding severe issues to our Tier 2/3 Technicians
• Filing weekly reports for tasks carried out
• Securing customer satisfaction

Please send an e-mail to [email protected] with a bit of information about you (no more than 100 words), experience & references (if applicable) aswell as payment expectations.

[IDontKnow]

Note: Deadline for applications is October 15th

[IDontKnow]

A further update: We've decided to hire upto THREE Tier 1 technicians.

[Excellent2]

Not to off put anything or no disrespect to you jason but last time I applied for this sort of position there was no mention that you would then out-source your techs. I applied then got told you may out-source them

[Funya Chin]

Training, salary, benefits, holiday's etc?

Nice to have some info.

[IDontKnow]

Not to off put anything or no disrespect to you jason but last time I applied for this sort of position there was no mention that you would then out-source your techs. I applied then got told you may out-source them

Hey,

We completely got rid of the out-sourced techs, the most useless people I have ever met in my life, hence the openings.