I designed a layout for someone called Hayden for £40 and it was to come coded. But, because I have recently took on a full time job, I've been unable to code it (but I HAVE sent him the uncoded version of the design).
Anyway, today he tells me he wants a full-refund as I haven't given him the coded version in weeks. Now, I'm perfectly happy to give him a partial refund for the cost of it not being coded (£10), but I don't see why I should give a full refund when I've given him the actual design.
Am I in the wrong for thinking this or should I give him a full refund?
P.S: Sorry about this thread, I hate people posting threads like this myself, but I just wanted to know if I'm being unreasonable or not ..
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Thread: Am I in the wrong?
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Am I in the wrong?
Last edited by Invent; 22-10-2008 at 06:46 PM.
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22-10-2008, 06:47 PM #2
No you're right.
However, you should probably have sold him the layout minus the code for a cheaper price from the off.
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When I sold him the design, I had no idea that I'd be going into a job as I only found out about the job like 1-2 weeks after he paid me !
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Well it's arguable of course. Personally it seems that the £40 pounds was for both the layout and the coding, now to give him a £10 refund seems fair but who’s to say the coding was for £20? You see, unless you stated to him the layout is £30 and the coding is £10 then I would suspect that you'd have to negotiate the refund. If you did state it, it's reasonable in my view but seriously it takes no more than an hour or less to code a layout so I don't see why it should be a problem. My opinion though.
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I offered them an uncoded design for £30 and a coded version for £40.Well it's arguable of course. Personally it seems that the £40 pounds was for both the layout and the coding, now to give him a £10 refund seems fair but who’s to say the coding was for £20? You see, unless you stated to him the layout is £30 and the coding is £10 then I would suspect that you'd have to negotiate the refund. If you did state it, it's reasonable in my view but seriously it takes no more than an hour or less to code a layout so I don't see why it should be a problem. My opinion though.
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Well then obviously it's evident that it was £10 for the coding, and I would presume that it is acceptable to offer a £10 refund as he completed the design which was valued at £30.
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Not really, if you did the design how could he ask for a refund?
He got it in the end...
If he got an apple macbook or something and it came a few weeks late he wouldn't go asking them for his money back would he? :S
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Andys you don't seem to understand. The £40 was for both layout and coding, £30 for layout, £10 for coding and since Simon didn't deliver the coding, so Hayden has the right for a £10 refund.
Last edited by Iszak; 22-10-2008 at 07:00 PM.
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Hello,
It’s a tricky question, but I think Hayden has a point. He paid money up front on the premise you would deliver a certain service. If he had known you weren’t going to deliver I’m pretty certain he would not have parted with his money so quickly.
If you’re going to take payment up front, making sure you deliver what you said when you said is an MUST. In the interest of remaining reputable a full refund is the least you can do after wasting a client’s time. Sure you designed a template, but that’s not the product you were paid for.
For future reference if it appears your going to be unable to meet a deadline on your own, passing the work on to another freelance web developer can be a solution, and if you balance it right, still allow you to end up with an overall profit.
CS-Dude
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Oh right.
Mis-read.
In that case then yeah I do thing if you priced the deisgn at £30 he should just get £10 back.
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