Complain to Virgin Media?

[lolwut]

Right, well from Virgin Media my mum is paying for a 10MB cable connection.
It took me 10 seconds (roughly) to load this page, 30 seconds to load MySpace.com and my speed test got:


13th November:


Can I complain to VM?
We can't move because Virgin supply our TV, Landline and mums mobile as well as our internet connection.

Has anyone else had any problems with VM and what did you do?

Thanks.

[Recursion]

Definatly complain, usually they supply the full speed when you do.

[-Sweex]

yeh i would. but ur mum can still switch mobile as Virgin mobile is T-Mobile

[scottish]

Could be limits set up (doubt the limits 1MB on a 10MB connection though)

But i pay for 10mb and constantly got 9.9mb with 490 upload o.0

[N!ck]

That amount of a latency would suggest a problem. Are you by any chance unsing a wireless network in which an unauthorized user could have access or could anybody else on your network be using a P2P program?

[xxMATTGxx]

Yeah get your mum to complain and like say you switch providers or something. They will react for other reports on this forum. Not had a problem with them myself though.

[Nick.]

Now hang on, hold your horses...

It could be the area you live in, go to friends houses (in the next street or so, in the same village if this is not possible) and run a test, if they get the same, this suggests the area you live in is far away from the exchange.

I would assume you are using a wireless router, so therefor I would try unplugging it all and moving it to the main telephone line of the house (usually near the front door or near the front window, your parents should know), then run the test again on a laptop via wireless and if it's improved, your extension telephone line is faulty.

If this fails, then proceed to complain to Virgin Media, this is all they will ask you to do first anyway... Hope this helps.

[N!ck]

If he was being traffic shaped by the ISP his ping would be pretty much normal. The ridiculous ping reflects either a problem or someone else using a load of bandwidth.

[Nick.]

If he was being traffic shaped by the ISP his ping would be pretty much normal. The ridiculous ping reflects either a problem or someone else using a load of bandwidth.

I see, well in that case try my other advice. (To the OP)

[scottish]

Now hang on, hold your horses...

It could be the area you live in, go to friends houses (in the next street or so, in the same village if this is not possible) and run a test, if they get the same, this suggests the area you live in is far away from the exchange.

I would assume you are using a wireless router, so therefor I would try unplugging it all and moving it to the main telephone line of the house (usually near the front door or near the front window, your parents should know), then run the test again on a laptop via wireless and if it's improved, your extension telephone line is faulty.

If this fails, then proceed to complain to Virgin Media, this is all they will ask you to do first anyway... Hope this helps.

Virgin media = cable = not in telephone? o.0