Does anyone else?

[Nightcrawler]

Recently someone accessed my account and changed the email and password to it so i wasnt able to access it, so as you do i followed the correct habbo ask you to, so you can recover it.

so 4 weeks on and 4 replies, i had provided them with all the details possible to prove it was mine IP address (yes they asked for it :S),ISP and all the other general answers to questions they ask. I even provided them with ClickandBuy recipts.

And today i get an email from Ludus saying i didnt provide enough details to prove the account belonged to me.

Im actually gutted, however the main reason im writting this thread is the fact of how Habbo handed the issue Ive got 3 Emails from Orca and 1 from Ludus. why does it take habbo 2 different people to reply and investigate my matter?. Surely its a simple method to prove i owned the account just run my IP through the account and it would show i logged in nearly everyday for the past 2 years on it :S

Anyhow im off to ring them and make a complient about how my issue was handled. Anyone else have any other stories like this?

[Jordan:A]

Ask him for a list of the information which you need to send.

[Nightcrawler]

Ask him for a list of the information which you need to send.

i did they replied with this

If this is the case, you will need to send us the following information and if correct we can send you a new password.

Your Habbo name:
When you registered your Habbo account:
Past email addresses registered on your Habbo account:
Your Habbos Date of Birth (the one you entered when you registered the account) -
Your ISP and IP address (Internet Service Provider - AOL, BT, Virgin Media etc. - This is the company you pay for your Internet):
If you have bought credits (yes/no):
If you have, when and for how many?:
How did you buy Habbo Credits? (Cheque, SMS, Credit or Debit card etc.):
If you bought be home phone or SMS please supply your phone number:
If you purchased by Ukash, Clickandbuy or Credit/Debit card please supply the email used for that purchase:
The names of any other Habbo accounts you may have:
Any other information you think is important in this matter:

i filled that out and also sent them screenshots of my click and buy reciepts.

[Accipiter]

IP addresses change alot maybes it was the style of manner you wrote them in, i got my account retrieved just by writing what was needed after each, and if your isp has changed since then state it, and i spammed them with half of my habbo acc's

[Nightcrawler]

i done all of that, provided them with every account ever used on the email, ive never changed ISP, sometimes i think they dont care about what we have to say.

I tried ringing them there only open from 10am Till 2pm

[Frisky]

You have to ring atleast 4 times to get through, sometimes more.

&& yeah they didn't give me my account back either and I asked what it was they still needed and I was ignored.
Just the way the cookie crumbles..

[no waiii]

because ludus is a ****, really, 0rca said reply with any other accounts i used my email with so she could give me my DOB then next day ludus replys saying that my tickey is closed? he dont know what he is doing he should go make a gay porno or somthing

[Sluing]

I think it's pathetic that a company whose income is so high, they cannot even afford a decent customer support line. Regardless of the age group, the most important aspect of any organization is to support the customers in any possible way. They may not see this very valuable to know, but loosing one Habbo can result in many losses. Do they not know how fast rumors spread? ---- Especially with this being the 20th century...

One things for sure, if I get caught in a situation as so, I'll show my white back side. No company is going to screw me out of my money and support after I've implemented plenty of time in their product.

It highly ticks me off with the thought of it I can barely get off the subject. I'm a big fan of having someone talk to me throughout a company and really assist me. If they had any dmn common sense, they'd know to value and appreciate their consumers.

But then again, we've got to remember that they don't necessarily higher anyone with degrees, so who knows how much sense any of them have.

I've already edited this post about 3 times, I could go on and on. It REALLY ticks me off when a company has poor, un-managed, rude, careless, itty support staff.

[Fifteen]

The first time I tryed to get the DOB for a account back because I had forgot the password Ludus sent me a password reset link then it was like CASE CLOSED. So I have to type up another Email but this time I put what I wanted in big red font so he would actully read it properly..maybe you should try this?

[100Thrones]

All I had to do was provide them with basic information. ISP, any other accounts, did you purchase credits? How? etc

But it was Orca who replied to mine maybe ludus just doesn't like you