Dell are the biggest ******s around

[Seatherny]

I have been dell with 9 years now and I use a business account. Bought many laptops and PCs with them. Never had a problem till ...

I bought a laptop from them in July 2009. Instantly there was problem with wireless. Over time, it was wireless problems (even after they tried fixing it), network problem in general, touchpad was ****** up, and then in November 2009, it wouldnt charge "/

So they collected it from me 2 weeks ago and returned it today. Guess what. Came back FULLY scratched. The box was open :S Not even sealed and it had no protection.

They are seriously pissing me off now. I have rang them about 17 times since July 2009.

They said they will send someone to me instead to replace the cover etc.

One more problem before July 2010, and I am getting a full refund.

Till July I had always recommended Dell to people, not anymore.

[kk.]

Ouch. That's the problm with dell, you always have to go to them if you have a problem. Or most of the time at least. Threaten to close your business account and they'll soon shape up lol

[Seatherny]

Ouch. That's the problm with dell, you always have to go to them if you have a problem. Or most of the time at least. Threaten to close your business account and they'll soon shape up lol

I was screaming at them on the phone for 2 hours demanding a full refund when it stopped charging. They said they will take it in and fix it all and if I had any more problems after, I would get a full refund. I agreed.

Problem with dell is, you can threaten to close your account, but the dude on the other side of the phone doesnt give a crap.

They wanted me to resend my laptop to them today. I just said thats not going to happen "/ So they agreed to send the engineer to me.

[Stryderman]

Sounds alot like phone networks when your phone breaks.

Sucks to have to chase about and ring up when it should be working properly.

[Recursion]

You know you should have contacted them as soon as you had any problems, i.e. with that WLAN card, and demanded a replacement

We have a business account with them and have done for years, every computer, mouse, keyboard and monitor we use in school is made by Dell and they have been amazing for us, will just come out next day with parts and fix it there and then, they'll even ship us out free laptop keyboards when someone breaks/spills crap on them. This spreads to home too, all our monitors are made by Dell.

May be wrong but don't business account holders get priority support... :S

[Meree.]

Wow, that's bad. I've had to send my laptop away a few times, always comes back with crumbs on it. I mean I know they gotta eat aswell as work.. but seriously. Take pride for other people's belongings.

[Markeh]

Wow, that's bad. I've had to send my laptop away a few times, always comes back with crumbs on it. I mean I know they gotta eat aswell as work.. but seriously. Take pride for other people's belongings.

Quite the opposite with me. It usually is sent with loads of crud in the keyboard and around the touchpad, and a fingerprint-laden screen, and comes back nice and clean.

[Chippiewill]

Dell is ****. FACT.

When I bought a dell laptop it lasted 4 great months, then the battery wouldn't charge. I got a replacement Battery and Adapter and 2 months later it wouldn't charge again. 2 Months later same thing except they sent an engineer to repair my screen. 2 Days later all my graphics freeze up (Reconditioned ftw). 2 Months later another engineer finally comes out and fixes it and when I started it up later that day it was STILL broken. Got it fixed one more time then my optical drive broke for whatever happened, fixed that and then my HDD failed and I bailed and got a HP.

[The Professor]

No joke, our charger stopped working and we phoned them up and asked for a new one and the indian man on the phone said "what is a charger?" Fell about laughing

[Recursion]

Sometimes I do have to wonder what people do to their machines.. lol