Virgin Media

[Swastika]

Just wondering if anybody could help me with a virgin media problem rather than phoning them up and waiting half my life for them to come round?

Basically, i plugged my standard virgin box back in yesterday night, and the channels i should be receiving such as Bravo and Dave etc show that i don't have them - when i defiantly do in my package.
I posted this on a cable hacking site and they said that virgin have probably noticed that i haven't been using my box and cut it off, surely they aren't allowed to do this lol, when im paying for services?

So yeah, does anybody know how to "re-set" the box or something to get my channels back that i pay for in the package?

Thanks and +rep to all answers as this is tricky problem.

[Jam]

Have you plugged in the new smartcard that they sent? Otherwise I know it takes a short while for package channels to come on, not a day though, so you'll have to ring customer support.

[Swastika]

Yeah, i put my new card in last night and my channels didn't come back on.
Urgh, i hate phoning these pack of idiots.

[Jam]

Are you the bill payer by any chance? I need to ring and complain but the bills aren't under my name.

[Swastika]

Nah, my mother, i'll have to get her to phone when she's in from work.