How long does it usually take them to answer your query?

A year or two from past experience.
Depends on which department![]()
To be fair they usualy answer within a few working days.
That said their responses are usualy not usefull , at least in my experience.
Maximum is a week I guess!
Which department? Some departments reply quicker than others.
I still have an unanswered ticket from about 2 months ago o.O
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