Still Banned.

[Kasabian]

This is actually ******* ridiculous. My account was compromised(not going to say hacked, as it wasn't). Someone had hidden an RPX token link into <img src=" " /> tags, so the internet attempted to load the image, but secretly, it added another social network to my habbo allowing them to access my account. I managed to stop any of this by reseting my email and password, and then logging in and deleteing his email & social network from my account. This happen on the 1st of July.

Anyway, a few days later I got 'Safety' banned by habbo for them to have an 'investigation'.

Yeah great, woo. By all means investigate anyone who's lost furni, reported being hacked or whatever - but my account was safe, and in my own hands. So I was pointlessly banned.

This ban was initially 24 hours, but 48 hours passed and they decided to it was going to be another 72 hours. Then a few accounts were unbanned, and a few accounts needed 'indepth investigation', they said this would take ANOTHER 2 days. So again, this now renders my ban pointless - my account was in my own hands, and I had not been ''hacked''.

Finally, they decide to unban the accounts. So I try to login, to find out they've reset my password. ******* brilliant.

So, I send my password reset to my email address, login and attempt to change my password. To no ******* avail, because there is a time stamp issue with my account?
Ive tried everything on my behalf; cleared my cache, flushed dns etc. You name it, I've tried it.

So, this is HABBO AT FAULT.


So now you're thinking, submit a support ticket? Well, I did that, and got back a ******* automated message asking for the following;

Please tell us

* The Habbo user name
* The date of birth entered when the Habbo account was registered
* The email address you used to register your Habbo account
* When you registered your Habbo account
* Your Internet Service Provider (This is the company you pay for your Internet access)
* If you have bought Credits, when and how many?
* How did you buy Habbo Credits? (SMS, credit card, prepaid cards, etc)
* Past email addresses registered on your Habbo account.
* Names of your other Habbos
* Any other information you think is important in this matter

Right ok. What has any of this got to do with the timestamp error on my account? Have they even BOTHERED to read my support ticket?

I have access to the email address, and I remember all the details. So I comply anyway, and fill all of that in - on the 12/07/2011 ... the day it was sent to me.

-----------------------------------------------------------------------------------------------------------------------------------------

It is now the 18th July 2011, and I'm STILL getting the same ******* error.
My support tickets have NOT been replied to, nor closed. And I still can not reset my ******* password.

What more can I do? I've got support tickets outstanding from 10 days ago, and 6 days ago - with nothing happening about my account.

I've got friends on that account, VIP and credits etc. Obviously this is ******* irritating me, as it's an account I've had since 2005 - Never had a problem with it until now, and I'm still waiting for it to be sorted.


Can anyone advise me what to do now?

Much Appreciated.
Tom.

Show Hide Screenshots of various problems

[GoldenMerc]

Took Habbo 15 days to reply to my account being deleted in the merge and me losing 60t :/
All they replied with was "Sorry i can't give you a compensation for your loss"

[Meanies]

The message that asks you for all the account details always gets sent automatically when you put the category as account problem or whatever it is, its just to prove that it's actually your account so they don't give the wrong person any information.

Unlucky that you still haven't got it back though!

[Stephen]

lol unlucky

[Mr-Trainor]

Hope you get unbanned soon .

I submitted a ticket about two months ago and still haven't received a reply!

[Zeptis]

Took Habbo 15 days to reply to my account being deleted in the merge and me losing 60t :/
All they replied with was "Sorry i can't give you a compensation for your loss"

Um wow, they scammed you of thousands of dollars, I would of sued.

Sorry to hear of you troubles tom.

[Mikey]

Got to hate Habbo..

[lRhyss]

awhh lemme hug you x

[Kasabian]

PROGRESS?!?

No. Not really.
The initial support ticket was to do with the safety ban, and they finally replied to that one!

We've found purchases via SMS under your account back in Habbo UK. Please provide us the number(s) that was used, so that we can verify that you own the account.

These purchases are from 2005-2008, Hoping I still had the same number(can't for the life of me remember).

But, this was 2 days ago, and now nothing . . . again.


The annoying thing is, my account is unbanned - but I can't reset the password due to the frigging timestamp error?

Also, how much information do they want for my account?! Email, habbo names, habbo friends, credit purchases(from years ago), mobile number used etc.

[Jurv]

I've not got any idea what to suggest really, it's a joke that they're asking for this much information though. I don't see how you would remember the phone numbers from when you bought credits so many years ago. You should maybe try and ring them up and see what's going on and hopefully your account will be sorted.

I've got my fingers crossed for you t0m!