Vodafone is terrible I'm so angry!

[Catchy]

I'm so angry irl atm!!! I got an iPhone 4s with Vodfafone in January I had to pay £189 for the handset. The other day I got a text saying my next bill would be £225 because they didn't think I'd paid for the handset however I did on my card as soon as I got the phone, I rang them up straight away telling them it was a mistake and they said the fee would be waived and I would't have to pay.

So today I check my bank and I have like -125 LMFAO! Rang them up fuming "oh sorry it will take 10 days for a refund" no I said that's not good enough so they said ok 5 days, a manager is supposed to be ringing me back in 2 hours they've offered me one month free line rental but I'm gonna demand 2 for the hassle it's caused me! This isn't good enough!!

Anyone have anysimilarexperiences with phone networks?:S:S

Thread moved by Chris (Forum Moderator): From "Discuss Anything", as it is probably better suited here!

[Jordy]

What you've encountered is an unfortunate problem which could probably happen with any company and is all too common. They've admitted their mistake straight away and offered some compensation, they can't help that it takes days to transfer money even if it was taken by accident.

To get ridiculously angry over it and describe the network in general as terrible is a bit of an exaggeration.

[Catchy]

What you've encountered is an unfortunate problem which could probably happen with any company and is all too common. They've admitted their mistake straight away and offered some compensation, they can't help that it takes days to transfer money even if it was taken by accident.

To get ridiculously angry over it and describe the network in general as terrible is a bit of an exaggeration.

I think I'm entitled to be angry cause the mistake could've been prevented if they'd of actually waived the fee, it didn't need to happen yet it did just shows how much they value their customers. I understand it can take days for a refund I've known several other companies to do it on the same day though and just the fact that I had to haggle it down from 7 days to 5 made me mad apparently cos mine is a 'special situation' it's 5 days.

[Markeh]

We were charged £25 for a number we didn't dial (at a time we'd be asleep). Having said that, as a family we've been with Vodafone since before I was born.

[Catchy]

We were charged £25 for a number we didn't dial (at a time we'd be asleep). Having said that, as a family we've been with Vodafone since before I was born.

Rly that's well bad... Well I have to say they've dealt with the situation good anyway. They're giving me half price line rental for 3 months. Usually £31 a month so it'll be £15.50 now, just got an image in my head of them charging me the full amount though lmfaoo

[Jssy]

I think you're right to be angry, I would be too but the main thing is they've sorted it which is good

[jasey]

I'm sorry about this! I think we've all had a problem like this at some time in our lives so I can definitely sympathize.

[Cerys]

We've been charged falsely several times, none of them have been refunded though.

Hope it gets sorted x

[Catchy]

We've been charged falsely several times, none of them have been refunded though.

Hope it gets sorted x

Seriously? That's well bad! It annoys me how they always try to fob you off!!

[Recursion]

We've been charged falsely several times, none of them have been refunded though.

Hope it gets sorted x

Then you've turned that into your own problem by not following it up.