HELPHELPHELP! IVE BEEN BANNED

[Winterful]

You have been banned! The reason for the ban is "Your account has been frozen due to a problem with your latest payment transaction. Please contact our Customer Service team to help us resolve the issue. (id: --------)". The ban will expire at ------------- (GMT +0000) Eastern Time.
Q: Why have i been banned? :S
Q2: I havent bought anything, so what transaction?
Q3: I havent been notified at all about any payment transaction

Please, i need help! This is my main account, and has everything i own on ittttttttt :@

Thread moved here by Martin (Forum Super Moderator): From 'Habbo in General' as its more suited here.

[Richie]

It is probably an error on their end. Just contact customer service and explain to them that you didn't make any transactions.


HALP

[Maatt.]

help.habbo.com
they should be able to help.

[Mark]

Q: Why have i been banned? This is probably due to not being enough funds in your account. That's what habbo do, when there isn't enough funds in the account, they ban you. I'm sure there is a warning around the site somewhere.
C+P from the site:
"Important Message
Always ask the bill-payer’s permission first. If you don’t and the payment is later canceled or declined, you'll be banned.
All legitimate ways to buy Credits are shown here. Buying them elsewhere may get you ripped off and banned."

Q2: I havent bought anything, so what transaction? - I can't really answer that one, maybe you get monthly credits sent to your habbo account or something along those lines.

Q3: I havent been notified at all about any payment transaction - If you have made a payment you'll be sent an email, check your junk folder etc. If not then go to your bank and get a mini statement from an ATM or go into the bank itself.