Katharina - Help Tool's incompetent embarrasment

[JessiJames]

Hello everyone,

With the multitude of unfair bans happening every day, it is likely many of you will have had to deal with Katharina. I have a reasonably sucessful blog (stophatron.wordpress.com), and my next report will be an exposee on Katharina, and the overall uselessness of the Habbo Help Tool.

Therefore, if you have any examples where Katharina has been her usual inept self, please can you share these with me by commenting on the blog, or emailing me via the blog page, or replying here.

I will be linking this thread from my blog, so please keep it clean!

Thanks,
jessijames

[MKR&*42]

@Red;

is all I need to say. I might have a reply from Katharina bear with but I'm not sure where I stand on this whole idea about embarassing her. 1 side of me says "do it, she's so ******** useless" and the other just says "no, that's unfair on her" idk

[Volunteer]

I'm sure Katrina is really fed up with dealing with so many tickets from Habbo. But at the same time, it's her job and she should fulfil her duties & responsibilities. (Of course, huge language barriers exist too-which we cant do much about; that's Sulake's responsibility)

There's been wayyy too many threads complaining about her. Did you try looking it up around the forum ?

[JessiJames]

I'm not trying to embarrass her, just trying to make Habbo realise that they cannot go on outsourcing to companies that clearly employ people that are not fit for purpose. She doesn't speak fluent English, and seems to rely soley on copied-and-pasted responses, without reading the actual request.

If you are the public-facing side of customer service, those things are a bare minimum. It's not acceptable.

And yes, I'll have a good look around for some threads, but I was hoping to get some replies all in one place so that I can refer this thread from my blog

[Kardan]

I'm not trying to embarrass her, just trying to make Habbo realise that they cannot go on outsourcing to companies that clearly employ people that are not fit for purpose. She doesn't speak fluent English, and seems to rely soley on copied-and-pasted responses, without reading the actual request.

If you are the public-facing side of customer service, those things are a bare minimum. It's not acceptable.

And yes, I'll have a good look around for some threads, but I was hoping to get some replies all in one place so that I can refer this thread from my blog

It's cheaper for Sulake to go outsourcing, and the amount of time saved from copying and pasting will be quite a bit, especially when most of the time there's no need for individual responses. Personally, I've not had any issues with Katharina, but with just how long it takes for what used to be an automated response.

[MKR&*42]

It's cheaper for Sulake to go outsourcing, and the amount of time saved from copying and pasting will be quite a bit, especially when most of the time there's no need for individual responses. Personally, I've not had any issues with Katharina, but with just how long it takes for what used to be an automated response.

You clearly haven't sent in a help request any time recently then? Or have youaidenchambo Seriously, if you get permed and end up with Katharina, the likelihood of you being unbanned is next to nothing. Even if the ban is unfair - you'd usually need another CS staff to do the job.

[Red]

She told me she couldn't understand me and to speak in clearer english. And her reply surprise surprise was in broken english. Then she didn't know what to do with my ticket so she just closed it 100 times. I had to make a new ticket to tell her to stop closing and then someone else can in and apologised for her actions and solved my query. I was waiting for over 2 months for the ticket to be solved. She's just useless. She can't speak english and she never solves anything.

[Michael]

She unpermed me

[MKR&*42]

She unpermed me

Hey, you' got lucky. She was probably having an off day or something

[Kyle]

http://twitition.com/qrrld