What happened to 'Customer Service'?

[Blendr]

To me Habbo is just a game, a website I log into and make rooms when I'm bored and speak to people I've met online.

However, the customer service I've faced whilst being a user is terrible.
I recently went into a trade room on Habbo and asked if anyone was buying Thrones for credits, and a user agreed. I sold some thrones for 20 X Gold Bars,
used the trade tool as you normally would. A few days later I logged into Habbo tried to trade and couldn't I had been given a PERM trade ban.
Obviously I contacted Customer Services through the Help Tool and explained the situation, first of all I was sent a shoddy automated message which had nothing to do wit my original query so replied and explained it to them again.

Chad replied to my email and explained that 'Buying Habbo credits from a third party is against the Habbo Way'. I know this and have never purchased credits apart from anywhere other than the habbo.com website!
He then went ahead and perm banned my account, they're now refusing (on several occasions) to remove the ban. Habbo explained that the person I traded with was a known re-seller on Habbo and that the gold bars he had traded me where stolen.

Okay, so I didn't know this guy traded me stolen furniture, I've lost my WHOLE Habbo account; credits, rares, thrones etc.

So really I've been banned for trading my thrones for credits with someone, because that someone gave me stolen furniture and now they're refusing to help.

Wow. Seems fair right?

[dbgtz]

Yeah I had a recent interaction with the player support and they just seem to look for key words and copy and paste something relevant. It's really poor to be honest.

[lilt-lover]

Keep trying with Chad, as I've posted in another thread I was going backwards and forwards with him for nigh on a month before someone else replied to my appeal and actually read what I was saying and then acted properly upon it.
If he closes your requests, just keep replying to them which automatically reopens them. I'd suggest asking him to prove to you how you'd know that the GBs were stolen, or had been resold etc etc and take it from there.

[Zak]

I would love @Macklebee; to explain.

He's obviously a clever guy - so I can't understand why Sulake's Customer Services are so poor. I always assumed it was down to outsourcing :S. Maybe one day he'll be able to tell us.

[Cody]

Oh wow that is very unfortunate :/. You did get your trade unlocked though right?

[17M]

I have had a few problems with Chad also.