RS Down - Whats going on?

[Jack.]

Its back online now and has had a roll back of around 30 minutes.

Not too bad I s'pose.

[TheGayOne]

Back down again :@

[Lµke]

Back down again :@

Here comes the second rollback of the day!

[:Liam]

Im still on, however friendlist server is down now.

[TheGayOne]

And i did aload o fletching that'll be v annoying

[Redmoon Evil]

i heard it was the weiter thats what someone said on warrock but god knows, hopefully they doing something about all the bots but doubtfull

[Joxed]

maybe there fixing the stupid servers.. coz last 3 days i been keep cutting off.. for no reason so have others.. and its nothing to do with my net.. it never goes offf

[Born_To_Live]

My Roll back Cost me 5 Whip Pk's

[---MAD---]

http://jagex.com/corporate/Jobs/vacancies.ws

I've only just seen their new corperate site. It's awesome.

I saw it a week or so ago, its fantastic. Sulake and Jagex updated their corporate sites around the same time I think .

Here comes the second rollback of the day!

Oh dear. I hope I don't have to to finish that quest for the 3rd time lol.

Useful post:
14-15-287-47679240

As anybody playing earlier today (Sunday 15 July) will have noticed, there have been some technical problems with the RuneScape game worlds going offline earlier today.

This outage was caused by a complete loss of internet connectivity at the ISP which provides our core hosting. We had one complete outage earlier, and then a second one which has just ended.

What caused these problems the ISP hasn't yet told us, but this sort of thing is normally caused by a router somewhere dieing.

Because this outage was caused by a 3rd party fault at our ISP it's somewhat out of our control. It wasn't a problem with any of our servers. However we are taking the following immediate steps.

1) When the outage occurred we weren't even able to tell our users what was going on, because our news posting system is at the same facility! We are now updating our webserver software so we can at least put an explanatory message up if this sort of thing happens.

2) We are updating our core loginserver software so it handles outages of this nature better. Of course if our main servers can't talk to the internet you still won't be able to play, but we think we can at least stop an outage of that type causing a 15 min rollback. Which should make it less annoying.

3) Obviously we will be chasing the ISP for an explanation of exactly what happened, and making it clear to them how unhappy we are about this, and pressuring them for assurances of what they are doing to make this less likely to happen again.

We have someone in the office now working overtime on Sunday afternoon, making the changes for 1+2.

Please accept our sincere apologies for these problems. I'm finding them as frustrating as you are!

Thanks for you patience
Andrew

As predicated, a 15 minute roll back .

This is exactly what I love about Jagex. The owner(s) speak(s) to you, explain and take the necessary actions very quickly.

[DJ-Vimto]

oh dear...its going to leave a few...thousand people very frustrated with all the rollbacks, particularly those who were skilling or doing quests.

i'm one of the lucky ones i guess, ive been out all day and havent had time to play, so i havent lost out on anything