HxHD Staff Ranks 2

[Inseriousity.]

I'd have to agree with this, I see David more as a manager than I do ben. I've not seen Ben in there for ages for all of a nice boy he is it's the truth.

I agree with the first sentence although I actually think this is true for most departments. The assistant managers tend to be more 'in the public eye' than the managers. Not sure why this is tbh but it's what I've thought (e.g. jess doesn't post very much, probably very busy behind the scenes and you look like the more dominant manager cos you post more) and its the same in comps as well! He's been on holiday so not really sure with the second as before that, he was active too.

[dogboy123]

Some of these points are stupid. If trialists don't pass, then we will hire some more, or existing people who want to come back to fill the limit. Then its 6;14 which I think is a reasonable ammount. People do come in and ask for help, and most of the time they do get it. especially with the merge taken place people will start needing more help and we need to make sure that EVERY question is answered. At the moment its fine as a help desk, if in the distant future we need to alter that then so be it. for now it's staying a help desk.


edit: i've not been focused recently, and with my brother taking his GCSEs he's been using the computer for revising. For all its worth I'd happily give up the computer to let him revise than say no and be in HxHD.

[AgnesIO]

Completely invalid comparison. Desks weren't needed when we had Habbo x's and before the confusion of merges trading passes and openid login. Also in that time the desk had 12 staff, was unpopular and overrun by trolls. If nvrspk and sammeth actually felt strongly about the desk becoming a lounge they would have made it so. Changing it to a lounge now would be the stupidest thing we could do, especially considering how many questions there are due to the merge, the time of year, and just how absolutely horrible ingame moderators there are.

Hate to tell you, but people only really had major problems with the trading thing when it was first released an NOBODY new how to use it. Help Desks stopped being 'help' desks back in like ~2008

And to be fair how many questions on the merge did you receive apart from 'when is da merge', and how many now we have ALL merged do you think there will be?

By the way I actually do NOT think the desk should be scrapped, however I don't thin your reasons are particularly good. I don't thin it should go though.

Regarding the hxhd I wana know why staff have their own little 'area'? If non staff aren't aloud behind the desk I think staff should be aloud outside the staff area (This is a joke before any1 srsly stupid replys quoting this). But really I don't understand why there is a staff area, is it to make staff feel privileged that they are in the 'VIP area'? I honestly don't know why they need to be behind a bar to help users, maybe its a comfort thing? lol

I say scrap the staff area and just have the room open for everyone, we are playing habbo in the 21st century. You guise its time for changes lolol


my question

Why is there an area just for staff?


OT:

Staff ranks changed? it was fine with trialists, normal staff, super staff then management.

Just for I should point out we have ALWAYS been in the 21st Century on Habbo Richie haha

SS aren't promoted for sitting around all day doing nothing, thus your argument fails right there. If you think there are staff that are just sitting around not helping those who ask for it you can easily just report them on HxF by PMing Ben and David if it's a issue
As for management, Ben and David try their best to go to HxHD in a daily basis, and you have to remember the time difference issue with David so you might not see him in the morning but more in the evening. As for Ben, he was away for a week during half term but he will be around more now, again if you have a problem with the management please feel free to PM Roxy and Garion with your complaint.

To be fair I don't think 'working' in the help desk is exactly a demanding job.. I know I will get flamed for that, but it is imo the easiest department to be in.

And yes I have worked in Comps, Content, RV, Events an been a DJ at CH like 2/3 years ago.

I think saying staff have to work hard for a promotion (talking bout standard staff this is) would be pushing it.

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Random comment here however.. Might I point old calling super staff the SS is not exactlya good idea. Think it was Nicola who made me thing of it 'the SS' lol You can imagine if habbo.com merged with habbo.de lol

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General Points from me..

1) I do NOT want the help desk to be scrapped
2) I DO think that the new ranks are stupid for such a small department.

[HotelUser]

true that.

I think HxHD has perfect scope to expand again though now Habbo has merged, I dont think getting 10 staff who go in for hours every day is possible anymore like it has been in the past.

If it was to expand again to the levels of 2006-2007 it'd need to be done carefully. I created the Team Leader system and it only worked under precise Management, and only a couple of Managers after me managed to do it.

Also, David I don't mean to sound rude but some of your comments are confusing me - "I have complete intentions of ressurecting the team leader system" and the other day you said "my staff" - I thought you were the Assistant Help Desk Manager, I'm interested in hearing Ben's views here.

I am only the Assistant, Ben and I have discussed grouping staff for reports already!

What the hell? Roles were scrapped because they weren't needed. People don't need help any more and when they do the staff struggle to help anyway because they know nothing about Habbo. The staffing in this department is in a bad shape imo, you need about 4 super staff, 6 normal staff who go in there for hours every day. It's not that hard to find. Management aren't even in there daily. If me and Oli weren't in there daily when we were management we woulda been told to get in there more.

But the fact is, Jake, that people still do need help, and we do still give users help on a daily basis.

It's really puzzling. They modernised (scrapped TL / made it simpler etc) because it was failing. These changes made the difference and it is doing well again because it's doing well they've decided to expand (fair enough) but they're going back to the same thing that made it fail :S

that's really tricky though. Nvrspk thought if he reduced the staff to 12, and went with a lounge idea that it would work better. However it is considerably difficult to have staffmembers in the desk 24 hours of the day when we're limited to twelve. It was within the year that proceeded these changes that a great deal of respect was really lost for the department. Our goal, now that the merge is over, is to use these roles and higher volumes of staffmembers to become a room better acknowledgeable during North American peek times, because currently it's not. We did have four North American staff as of recently, now to three, but ideally we want to raise that to around 5-6. It takes 50 staff at HxL to keep the radio running 24/7, and that's with one DJ streaming at a time. We want several staffmembers to be online at most times.

Hi again! Thought I'd post something as I have been involved in HxHD in the past

As from what I have read, you guys at HxHD are WAY complicated matters.

From what I have read on Habbo, you have 20 staff in total. These staff are

• 1 Manager
• 1 Assistant Manager
• 1 Staff Super Staff
• 2 Community Super Staff
• 3 Super Staff
• 2 Normal Staff
• 10 Trialist Staff

Now we have 6 Super Staff Members to 2 Normall Staff and 10 Trialists. Now say only 6 Trialists pass therefore we have 8 Normal staff and 6 super staff. In my honest opinion way too many super staff.

What I don't understand is the need to create these roles of "Staff Super Staff" (Very odd name I must admit) and Community Super Staff when the title of Super Staff could easily cover it all. They can run events, provide feedback to management about the running of the desk. Now the role of the "Staff Super Staff" and I shall quote Garion here:



Monitoring staff and providing feedback in my opinion was the role of the Management team (in particular the Assistant Manager). I remember the time it took to write each report and discussing with the manager about if these opinions are correct. Now I understand if you have not been there then to ask the opinions of super staff but to have a designated role towards it? This role which I have been discussing is basically the role that we had back in the day of a "Team Leader". This is not needed due to the small amount of staff that is being used today unlike in the past where there were 4 teams with about 8 staff in each.

Now moving onto my point about the Community Super Staff, why is there a need to appoint a specific role to holding events? In the past with management holding events it always worked and they still managed to run the desk. Heck I was AM of HXHD and AM of radio at the same time and still managed the upkeep of both departments while running events.

I know you say that you aren't just passing work off to staff or that you cannot be bothered to do the work but you clearly seem to be doing so. The workload may have changed since I was management but running a help desk wasn't quite as time consuming as some other departments are.

Just thought I'd put across my points

There actually isn't just a superstaff role. You're either Community Super Staff or Staff Super Staff (which admittedly does sound like a lame title). Ben and I still give reports for all staffmembers in the department. It's just that Staff superstaff also comment on these reports. In all honesty when we implemented the community role I wasn't sure how it would go. I do think now because of the merge the role is necessary though, for promoting Habbox through the help desk. Perhaps we could incorporate the roles of community super staff into the regular super staff role, and then have team leaders. That would leave us with

Manager and their assistant
Super Staff (which assumes roles of community)
Team Leader
Normal staff
Trialists (which, we usually don't have anyway)

Exactly the point I was providing on that David just ignored. NO department should have more senior/ super staff that normal staff. I remember at one point you guys had 85% if not all super staff :S.

I don't see how hard it is to do an event on Habbo. The quiz only takes an hour a week and that is hardly anything demanding etc. Not that many more other events happened tbh. Staff monitoring in any department takes time, it's not like it is easy to monitor the 50 staff they have on radio. Yet I don't see them creating 'Staff Senior DJ' and 'Community Senior DJ' roles. You could argue that is an illegitimate comparison, but you get the point here.

After trials are done, the first batch finishes this weekend, we wont have more super staff than normal staff

I think HxHD Management are doing a good job however the point raised by Hayley here is unbelievably valid, she was AM for the Help Desk and Radio at the same time, when I managed HxHD I also Managed Shows and we managed to do our jobs well (in both areas) so perhaps it is getting over complicated here.

The only time when things like this arent over-complicated is if there are, as Hayley says 4 staff teams with 8 staff in each group (the system I created).

And Hayley, you say you are unsure if the workload is more in there now, from what I see it is much much less, that's also helped by the role of Community AGM - We didn't have one back when when we were Management, it was literally us and then 8Freak8 above us - and I remember Laurence used to say to me "do what you want as long as it keeps that room yellow/red" - I know recently there have been strict restrictions (like nvr limiting staff low, even limiting spaces in the staff area )

And to Richie, to answer your question about a "staff area" the staff area was there in the first place to show people who needed help where abouts to go, there's nothing to tell habbos apart in the desk (unless we made them wear a uniform ) so that always helped.

I'm uncertain as to whether or not we do "much less" than you do. In terms of freedom, Ben and I don't have as much as you would have. For example I can remember when I was a trialist with you my manager several occasions when this held true. Additionally yes you did have a massive staff amount, however you had 5 or 6 team leaders, who didn't get reports themselves, and reported for all of the normal staff. You didn't have report notes, and the weekly quizes. You were also manager before the swear filter got removed, and all-around behaviour was significantly better.

I'm still wondering why 1 out of 20 staff members can't spend 1 hour of their time per week to run a quiz.. and why a team of Super Staff can't monitor people as a team.
Banging on about work load is a dying excuse because really, HxHD should be about doing events (community staff) and monitoring people (staff staff) as a team. Right now, there is simply too many sanctions for what is a tiny department.

Oh, and going back to the "Team Leader" system would be a stupid decision. Hayley hit the nail on the head in all areas.

Admittedly we've been terrible at quizes lately (my fault I think, something I overlooked when Ben was away).

[Hecktix]

Erm, David, Team Leaders got reports with Super Staff when I was Manager... I wrote them

Habbox Help Desk Management has little to do nowadays imo, and yes, we had weekly quizzes & events... & we also helped staff learn more about Habbo etc. But y'know.

I don't think you should expand your senior team unless you are going to expand your normal staff team - something I am in support of if it would work, but I am unfamiliar with Habbo tbh.

[HotelUser]

Erm, David, Team Leaders got reports with Super Staff when I was Manager... I wrote them

Habbox Help Desk Management has little to do nowadays imo, and yes, we had weekly quizzes & events... & we also helped staff learn more about Habbo etc. But y'know.

I don't think you should expand your senior team unless you are going to expand your normal staff team - something I am in support of if it would work, but I am unfamiliar with Habbo tbh.

Hm. I might be thinking about Bren or Tim then, I know neither of them wrote any reports. Anywho, I think having 1/4th of our staff in senior positions is ok. I think that's around what we've got presently.

[AgnesIO]

Hm. I might be thinking about Bren or Tim then, I know neither of them wrote any reports. Anywho, I think having 1/4th of our staff in senior positions is ok. I think that's around what we've got presently.

What if all your trialists fail? Then it's more like 3/1 lol

I think it is being overlooked here that ALL HxHD staff should be interacting with the community. You don't need some pointless job title to do that.

[dogboy123]

If some trialists don't pass, then people want to return, and some people who narrowly missed the trialist stage will be asked if they'd like a shot at it. We have no worries with filling the staff limit so it's nothing to worry about.

[AgnesIO]

If some trialists don't pass, then people want to return, and some people who narrowly missed the trialist stage will be asked if they'd like a shot at it. We have no worries with filling the staff limit so it's nothing to worry about.

May I ask how many of the current trialists are either from Aussie way or America way?

[HotelUser]

May I ask how many of the current trialists are either from Aussie way or America way?

Regrettably not a lot, because we opened applications prior to the merge, however as you said not all trialists will pass.