HxHD Rules

[Dean]

On kicking without proof: Admittedly we've been doing this several times. Fortunately we've only made only one or two errors whilst doing this though I do agree, unless they're causing trouble we could be abit more reasonable here.

On trolling: I do not plan on changing anything when it comes to trolling, because users coming in AND TALKIN LIKE DIS, or spamming the room with fish are scaring off new users. I know this because I'm seeing it happen every day.

I shall, to try and uphold consistency, communicate a reminder to our staffmembers to assure that they are all aware that a user must be warned twice, and then on the third offence banned.

You deeply offended me the other day, I talk like droppin g's and stuff because of my upbringin and it aint my fault if I talk with slang or unpro like you do.

Also, you warn once then go straight to the final warning. see screenshots on my posts.

[scottish]

On kicking without proof: Admittedly we've been doing this several times. Fortunately we've only made only one or two errors whilst doing this though I do agree, unless they're causing trouble we could be abit more reasonable here.

On trolling: I do not plan on changing anything when it comes to trolling, because users coming in AND TALKIN LIKE DIS, or spamming the room with fish are scaring off new users. I know this because I'm seeing it happen every day.

I shall, to try and uphold consistency, communicate a reminder to our staffmembers to assure that they are all aware that a user must be warned twice, and then on the third offence banned.

One or two errors isn't acceptable. you shouldn't be able to kick someone unless you have hard evidence it is the member.

Erm, talking like dis isn't trolling, nor is capitals. Any assumptions like that is just stupid, being kicked for speaking in caps is just stupid

I see where you are coming from Richie. I do agree about the clones, if we are not completely sure then no we shouldn't kick them. With trolling, I myself cannot explain what it means, I just assume it means you are just talking of no relevance?

i agree

Oh I saw some of this. I do agree faovurtis is used ALOT. Say someone like oh idk scott is rude in the desk he'd get a warning yet if some other favourtied staff says something they just leave it UNTIL someone actually saying LOOK THEY WERE RUDE. I totally agree that they are used badly a lot and not used properly until pointed out

Yeh like a specific female e-daters friends if they're rude they receive no warning unless i start to complain then she will say something

If people are talking like "like dis" and I can't think of any other words but I'm sure some people can help me out here, I don't think that is breaking the rules at all. They are typing on how they want to type. If they are being rude or whatever, then that's when something should be done about that.

I agree, fire everyone who bans someone for 'trolling'

Talking in a way isn't keeping new users there, kicking those people is basically saying 'I find you annoying, so i'm going to kick you' you have no reason what so ever to kick them from the room

init ex-manager speaking even ackowledging hxhd has hit a new low..

[Becca]

On kicking without proof: Admittedly we've been doing this several times. Fortunately we've only made only one or two errors whilst doing this though I do agree, unless they're causing trouble we could be abit more reasonable here.
Talkin Lyke Diz isn't break rules...
On trolling: I do not plan on changing anything when it comes to trolling, because users coming in AND TALKIN LIKE DIS, or spamming the room with fish are scaring off new users. I know this because I'm seeing it happen every day.

I shall, to try and uphold consistency, communicate a reminder to our staffmembers to assure that they are all aware that a user must be warned twice, and then on the third offence banned.

Talkin Lyke Diz isn't breaking rules.

If people are talking like "like dis" and I can't think of any other words but I'm sure some people can help me out here, I don't think that is breaking the rules at all. They are typing on how they want to type. If they are being rude or whatever, then that's when something should be done about that.

Exactly...

Talking in a way isn't keeping new users there, kicking those people is basically saying 'I find you annoying, so i'm going to kick you' you have no reason what so ever to kick them from the room

once again, exactly.

[wiktoria]

also on kicking without proof you banned me from the helpdesk until the 2nd of July because apparently i was coming in on a clone. You had no proof half of them we're even me. So you really need to check it's actually me before kicking

[Richie]

So we have to speak in full English or we get warned, what a cool rule. What will happen to accounts your 'suspect' are banned users. Will you from now onwards round up evidence before a kick?

[xxMATTGxx]

So we have to speak in full English or we get warned, what a cool rule. What will happen to accounts your 'suspect' are banned users. Will you from now onwards round up evidence before a kick?

That isn't or shouldn't be a rule at all.

[Dean]

You should ONLY get kicked if you're being genuinely ABUSIVE or RUDE.

Spamming and everything should be told to you know, please don't do this any further, but maybe tell us that we shouldn't and maybe stop warning us for spamming.

Maybe if someone spams so much that no one can actually talk, then fine. If no one is being DISRUPTIVE, then what's the point?

[HotelUser]

THIS THREAD IS NOT FOR FLAMING OR "TROLLING", IT IS FOR FEEDBACK. IF YOU FEEL THAT THE HELP DESK RULES/WARNING SYSTEM SHOULD BE REFORMED, PLEASE TELL US WHY AND KEEP IT CLEAN.

I think the HxHD should be more changed into a lounge, because the rules at the moment are completely out of the question.

1. You can't even talk without getting warned for spamming.
2. The rules and staff are uptight.
3. Freedom isn't an option.

Now, I'm sure staff will look at this and try to defend their help desk but I and others think otherwise. All you hear about in the help desk is "trolling", and it needs to relax.

I've received warnings for having a conversation and having my own opinion. I witnessed Faboosh spamming earlier and what did HotelUser do, nothing? I think that the warning system and the rules are a problem arising themselves.



Ok, I will. Here you are.







RabRogan4 jumped from one warning to the final. Isn't there 3 warnings? The warning system isn't even practised properly.

RNB.Queen warned me for "spamming" when I was having a conversation. Staff should set examples, not do this...



I think that the staff should set an example, the word "Snotty" isn't acceptable in my opinion, I was just giving him my opinion on the help desk.

Some may see this as a thread to start arguments, I just made it because I think that the truth needs to discussed and that there needs to be some reforms going on. I think HxHD should be converted to a lounge and that the rules should be much more relaxed. I agree, some people DO genuinely swear or abuse, but this is just plain old "banter" as some refer to it.

Ideas?

You took snips of parts of the conversation which made us look bad because they don't show the full story. Your first screenshot and second last are completely outrageous because they don't show your remarks, which if other people saw would change the entire perspective of the screenshots.

I suggest showing the full conversation in the future
http://davzy.com/screenshots/latest_...713-143422.png (this is flooding)


You were also complaining that we were not being strict enough:

Show Hide

@Matt, you misunderstood, I believe. I meant flooding like this:

[Dean]

You took snips of parts of the conversation which made us look bad because they don't show the full story.

I suggest showing the full conversation in the future
http://davzy.com/screenshots/latest_...713-143422.png (this is flooding)


You were also complaining that we were not being strict enough:

Show Hide

@Matt, you misunderstood, I believe. I meant flooding like this:

You class flooding as rude?

[HotelUser]

That isn't or shouldn't be a rule at all.

This is not a rule, what on Earth :S