Account Lock

[Samantha]

I think there needs to be a more advanced feature, such as what to do if the email doesn't get through, if you don't remember the email, if your email isn't verified etc. as it's stupid atm.

[Matt]

I agree. Well i suppose it's still in the "Testing" stage. I'm undecided of whether or not to activate it or not. At the moment I'm heading towards keeping it off. More trouble than it's worth haha.

[Mathew]

I had a reply from Katharina on my help ticket but she's just asked me to answer the list of questions to prove that it's me (how on earth do I remember the mobile number that I bought credits with back in 2010)?!?! I've just asked her to manually send me an email rather than relying on the automated system but I don't know if she understands what I'm trying to say!

[Samantha]

I got told to look at the FAQ's but reading over them this caught my eye:

Does the Safety Lock also work when my brother in his room next to mine uses his laptop to log on to my account?

No. The Safety Lock only blocks access from IP locations different from yours. As the IP location of everyone in your house is the same, this feature will not work and so you'll have to find other ways of keeping your brother off your account ) Never, ever sharing your password with anybody is a good start!!

Now the blocked message tells me differently to that so the FAQ's are obviously wrong?

[Mathew]

Reply from Katharina:

Hello,

• Thank you for contacting Habbo.
  Your question can be answered in our FAQs. For more information on the game you are asking about, please go here -https://help.habbo.com/forums/176696...ture-and-games
  Yours,
  Habbo Customer Support

June 20, 2012 14:04

I never really believed people when they said customer support was crap but this is really something else. Are they actually stupid?

[Samantha]

Reply from Katharina:

I never really believed people when they said customer support was crap but this is really something else. Are they actually stupid?

OH didn't see the full link when you sent me it. What the actual? I got told to provide details, had to make a new ticket as I couldn't reply, they asked for them again said I could reply to the EMAIl but then the EMAIl failed?

[Mathew]

OH didn't see the full link when you sent me it. What the actual? I got told to provide details, had to make a new ticket as I couldn't reply, they asked for them again said I could reply to the EMAIl but then the EMAIl failed?

Yeah I provided my details and stuff yesterday and then she replied with that... :S it asked me to provide feedback on the ticket so I said she didn't answer my question and the issue is still prevalent. I don't understand why they can't read what I wrote...

[Samantha]

Yeah I provided my details and stuff yesterday and then she replied with that... :S it asked me to provide feedback on the ticket so I said she didn't answer my question and the issue is still prevalent. I don't understand why they can't read what I wrote...

Trying to get Paul's attention via Twitter, got this back:

@Glossaries Samantha, never ignored. What did you tweet?

I tweeted back:

@PaulLaFo I've about 10 tweets and didn't get a reply :p was mainly about homepages n mute. but now my account is 'safety locked' too woo!!
@PaulLaFo Any help on an account lock that shouldn't be on (customer support doesn't work tried it 5 times) no email through
@PaulLaFo I work on a Fansite and it's pretty hard with my account being locked ;l no way to unblock it atm?
@HabboMLD @PaulLaFo lmao thanks luke. It's been 2 days with no email now and support were no help LOL

And he hasn't replied but has replied to others. So yes he does ignore me.

[Mathew]

Ughhh, pls tell him mine is ****** too - it's doing my head in. If the email just came through...........

[MKR&*42]

I had a reply from Katharina on my help ticket but she's just asked me to answer the list of questions to prove that it's me (how on earth do I remember the mobile number that I bought credits with back in 2010)?!?! I've just asked her to manually send me an email rather than relying on the automated system but I don't know if she understands what I'm trying to say!

Katharina still works there? Jeez, sorry you got stuck with her - she tends to be completely dreadful. Try and Tweet one of the less busier staff . Their accs are on Sulake's site somewhere.