Habbo and their Customer 'Support'

[Zak]

I think I'd rather make a new account then appeal my perm banned one.

Although in the past Habbo have unpermed me! So I can't really complain. Their service is shocking though, they don't care about their users.. they only care about money.

[Samantha.]

They are certainly taking a while to unban me for sure! Apparently Habbox.com is now a retro haha.

[italianvalerio]

Yeah.. i got permed for ""Clone Habbos (Retros) can put the original hotel at risk. We suggest you keep it real." Which doesn't even make sense then I appealed and got this as a reply
Hello,
Thanks for contacting Habbo.
We've read your appeal, looked again at the chat logs that were captured when you got banned and it does appear that your Habbo was banned in error.
We are really sorry this happened. We've unbanned your account with immediate effect and hope that you'll accept our sincere apologies for any inconvenience caused.
Best,
Kate
Exploring Lagomorph Island
Customer Support - http://www.habbo.com

Like wtf.. this is the 3rd time i've been banned "in error"!

[Fustraton]

OMG. I've experienced nothing. I got my account hacked 3 weeks ago and it took ages to get a reply. Then seeing this has really peed me off, I'm never gonna get this account back.

[Tyrell]

Been waiting 3 months now for one of my tickets to be assigned to somebody

[KingEvan]

I sent a customer support message back in july and i got a reply last week
... And it was useless

Sent from my SPH-D710 using Tapatalk

[CrazyLemurs]

Personally, I've actually had an alright time with the Support staff.
My requests have been dealt with ~1 week and on my second try at submitting my personal information they accepted I owned the account
Maybe everyone else is just not as popular as me x

[Tyrell]

OK let me fume here...

My account was wrongly permed a few years ago (2010/11) and after years of constant emails and complaints back and forth, Habbo finally unbanned me last year. The catch: my account was wiped of everything from badges to furni.

So I opened up a Help Request Ticket. Three months later they asked me some questions:

- Description of the furnis that have disappeared from your account (exact name, model, colour and Shop price).
- How did you get them(trading or buying them from the Shop).
- Approximate date you got these furni.
- Room from where your furni disappeared.
- Date of disappearance.

I give them rough dates because this was a good three/four years ago.

Three months later (yesterday) I get a reply saying

We're sorry, but you will need to be more specific with dates - we need to know the exact time that things went missing in order to investigate the issue.

I gave them a rough estimate date of the ban, which was when I last had my furni. Additionally, I gave them the exact date I got my account back, which is the first time I was able to see the furni missing.

This morning I go back to give them a more specific date (based on when I made my post-ban account), and then I see that I apparently have no open requests.

Great.

So I've just been sitting on that for over half a year for nothing, and Habbo have completely wiped my account.

[Matt]

@Tyrell; reopen the request and create a follow up ticket. They obviously think it's been dealt with when they haven't really helped at all. The only think you can do is keep trying (although you've been at it for so long that it sounds like they won't be much more help to you). Just keep giving them the dates and if you can, be more specific, but apart from that I'm not sure what else to suggest! Goodluck!

[Tyrell]

@Tyrell; reopen the request and create a follow up ticket. They obviously think it's been dealt with when they haven't really helped at all. The only think you can do is keep trying (although you've been at it for so long that it sounds like they won't be much more help to you). Just keep giving them the dates and if you can, be more specific, but apart from that I'm not sure what else to suggest! Goodluck!

Thanks! I've just sent a follow up ticket. Turns out my previous message was wrong and that this actually occured in 2008. So six years of back and forth.

With a little investigative research based upon the last badge I was given and the fact that I was banned after shortly getting it, I've given them a rough fortnight period where I would have been banned and presumably wiped in. Hopefully thats specific enough, otherwise I'll have to go looking through my old emails to see when I submitted my competition entry!