Habbox Help Desk

Although HxHD is suffering from not the best of times (e.g. so many people complaining about the new-room-which-is-almost-old), I think they actually deserve some praise mainly to the staff.

A good few months ago, when I went into HxHD at 7am, there would be no one there for an hour till Mathew (formally omgMatt) came in with a little chat with me, that would be it. Now as the months go in, there have been more and more staff in at these less-popular zones, and when people ask a question, for once I do not have to answer it! The same applies to about midnight, when I'm on then once in a while.

On the other hand, a lot of the staff do come and go, which can be quite irritating, and I have seen people ask and then the staff say "one sec" and then go for about 5 minutes, causing the person to leave without any help. So I put this just to limit the amount of time the Staff keep disappearing!

Overall though, I think HxHD has improved vastly, so well done to the Management but a special well done to the staff.

Well HxhD now have as many staff as events which i don't think is right unless they are managed exceptionally. Which at the moment they're not because imo with 16ish staff. At peak you should have 5 people minimum in there and not peak 1-2 and i mean active and helping not just sitting there chatting to mates when people need help or just sitting their and moving every 5 minutes o not to get kicked.

I went in yesterday at about 2 and there was no staff in there :)!!!

I wouldn't say "2" was peak. I would think 5 or 6 would be, and thats where there are a lot of staff, many behind the bar.

The amount of staff in there at any one time has improved a lot, and it's all down to just choosing the right people who were in there originally - the people who actually enjoy being there.

Gems.x is a good example of dedication to that room. She is in many nights and not see many people at all. By having people around the clock like this, it's reflecting well on visitors.

Nice to see some good feedback.. :rolleyes: :P

Well I'm glad we still have 2 users who are International :P (Gemma and Dave)

Quote:

---

Originally Posted by Luccy.

Well HxhD now have as many staff as events which i don't think is right unless they are managed exceptionally. Which at the moment they're not because imo with 16ish staff. At peak you should have 5 people minimum in there and not peak 1-2 and i mean active and helping not just sitting there chatting to mates when people need help or just sitting their and moving every 5 minutes o not to get kicked.

I went in yesterday at about 2 and there was no staff in there :)!!!

---

Dont think its fair you can say that when you've been in once.

Its great that we have a great bunch of staff who are really active, and dedicated :)

Anyone else think it's funny that it's usually staff complimenting other staff?

Quote:

---

Originally Posted by thyflux

Anyone else think it's funny that it's usually staff complimenting other staff?

---

probs being payed to say it, biased *****

Quote:

---

Originally Posted by thyflux

Anyone else think it's funny that it's usually staff complimenting other staff?

---

Not particularly. If staff from other departments are noticing this, then that is fair enough.

Well done HxHD.

Quote:

---

Originally Posted by Titch

probs being payed to say it, biased *****

---

Rates are as follows:

£1 - this department is good
£2 - this department is really good
£3 - this department is super brilliant and they all deserve medals
£4 - this department is extremely amazing and all staff should be promoted to general manager....

I thought it was a really good idea actually (oh look 2 pound for me). Seriously now though, HxHD has definitely improved so keep it up!... and all staff should be promoted to general manager (another 4 pound).


I do actually mean the bold part :)

It has become more active indeed but I think more can be done to get more people in there. I do however think its less active now than it was during Halloween.

Every week there is someone complaining about HxHD and usually they're right. When are HxHD going to sort out their Staff, Room, Rules etc! It's not that hard. Yes it has improved mainly due to a several few, but it just seems the Help Desk is getting complaint after complaint. You don't see this happening to other departments as often. I am not saying that the Help Desk should do whatever the people who complain say but maybe start actually Valueing (However you spell it) the publics opinion. A while back when we had the Mall tele I decided to go have a look at HFFM's Lounge and It was packed! I have no idea what they are doing but it's about time we take a page out of their books.

Quote:

---

Originally Posted by Blacktux

Every week there is someone complaining about HxHD and usually they're right. When are HxHD going to sort out their Staff, Room, Rules etc! It's not that hard. Yes it has improved mainly due to a several few, but it just seems the Help Desk is getting complaint after complaint. You don't see this happening to other departments as often. I am not saying that the Help Desk should do whatever the people who complain say but maybe start actually Valueing (However you spell it) the publics opinion. A while back when we had the Mall tele I decided to go have a look at HFFM's Lounge and It was packed! I have no idea what they are doing but it's about time we take a page out of their books.

---

Thanks for providing feedback, but I have never seen you visit HxHD before:S

Edit: Also what you're saying doesn't add up. We've recently changed the staff limit, room design and several rules. Plus not all of these things are being complained about. Telling us to "sort out our staff and room" isn't much to go by.

Out of all the departments, I think the Help Desk probably finds it hardest to find dedicated staff and grow generally because it's the only one who needs to look beyond its normal users when recruiting.

So if it is showing signs of improvement, well done HxHD :).

Quote:

---

Originally Posted by HotelUser

Thanks for providing feedback, but I have never seen you visit HxHD before:S

Edit: Also what you're saying doesn't add up. We've recently changed the staff limit, room design and several rules. Plus not all of these things are being complained about. Telling us to "sort out our staff and room" isn't much to go by.

---

Everytime i look on the feedback forum theres a thread complaining about something, all the staff then says "No, you're wrong" 2 days later theres a staff announcement saying that you are making the change that was argued in the thread.
And because I do not come to the desk often does that mean I'm not allowed to have an opinion about it?

Quote:

---

Originally Posted by Blacktux

Everytime i look on the feedback forum theres a thread complaining about something, all the staff then says "No, you're wrong" 2 days later theres a staff announcement saying that you are making the change that was argued in the thread.
And because I do not come to the desk often does that mean I'm not allowed to have an opinion about it?

---

No-one said you couldnt have an opinion but it would be nice to have some feedback on how we could improve rather then giving bad points without feedback.

I think personally seeing as hxhd has had a staff increase i have seen a improvement, as there are more staff to be active at earlier times such as 7am onwards i'd admit, sometimes there arent staff in the room, but you cant really expect us to active 24/7, well done HxHD theres a improvement :)

Quote:

---

Originally Posted by HotelUser

Thanks for providing feedback, but I have never seen you visit HxHD before:S

Edit: Also what you're saying doesn't add up. We've recently changed the staff limit, room design and several rules. Plus not all of these things are being complained about. Telling us to "sort out our staff and room" isn't much to go by.

---

This is the kind of reply that is ruining hxhd, how ******* rude do you want to get? Just becuase YOU havnt seen him in the desk doesnt mean he hasnt been in there, he could of been in on another account? and also doesnt mean that he is no entitled to an opinion like you seem to think.

Quote:

---

Originally Posted by Blacktux

Every week there is someone complaining about HxHD and usually they're right. When are HxHD going to sort out their Staff, Room, Rules etc! It's not that hard. Yes it has improved mainly due to a several few, but it just seems the Help Desk is getting complaint after complaint. You don't see this happening to other departments as often. I am not saying that the Help Desk should do whatever the people who complain say but maybe start actually Valueing (However you spell it) the publics opinion. A while back when we had the Mall tele I decided to go have a look at HFFM's Lounge and It was packed! I have no idea what they are doing but it's about time we take a page out of their books.

---

Every week? Not really. That's just exaggeration and making the situation look bad. When are HxHD going to sort out their staff? Erm what is there to sort out? The room is perfectly fine and can you see the HxHD staff forum? NO. So please don't make statements such as this when you have no idea what you are on about.
Also please state what there is to sort out with the staff, the room and the rules? Its better to actually say it then just go YOU NEED TO SORT IT OUT. We cant really sort it out if we don't know what you think we need to sort out "/. There are other departments which do get complaints, believe me, its just not in public. How do you know the HxHD management dont value the members opinion?

I think you are just moaning to try and cause arguments. Can you see what is posted in the HxHD Staff Forums? NO. I can start moaning about the Radio Department and how crap it is but I wont. There are some DJs who are so annoying and suck up's on the radio when they get a popular Habbo in their room. OMG OMG XXX IS IN THE ROOM. EVERYONE SAY I LOVE XXX. I AM GNA SCREENIE EVERYONE SAYING I LOVE XXX. OMG XXX IS HERE, EVERYONE COME DOWN. YAY XXX IS HERE. AWW XXX IS BEING MEAN BY NOT TALKING. XXX TALK TO US. - That happened about 2 days ago and it was so irritating. This was followed by OMG THERE IS NO DJ AFTER ME. OMG OMG OMG. LEMME GO FIND A DJ. OMG OMG OMG. - Listening to that was just "/. I could have easily complained about this in public and said DJs shouldn't do this and that, but I didn't and just informed a member of the Radio Staff.

HxHD is popular and has a lot of members many times. Maybe HFFM get their DJ's to come (if they have a radio dept which I am sure they do) to their Lounge to get it popular. Do you not think that you as a DJ should maybe try and help other departments, such as advertising the HxHD sometimes to get it popular? Its easy to moan about something, but you are staff in a department which has influence on Habbos and you should use it to help other departments.

Quote:

---

Originally Posted by Blacktux

Everytime i look on the feedback forum theres a thread complaining about something, all the staff then says "No, you're wrong" 2 days later theres a staff announcement saying that you are making the change that was argued in the thread.
And because I do not come to the desk often does that mean I'm not allowed to have an opinion about it?

---

Are you talking about the HxHD here? If yes, I don't see that many HxHD announcements :s Again stop making false statements.

Quote:

---

Originally Posted by SauravG

I think you are just moaning to try and cause arguments. Can you see what is posted in the HxHD Staff Forums? NO. I can start moaning about the Radio Department and how crap it is but I wont. There are some DJs who are so annoying and suck up's on the radio when they get a popular Habbo in their room. OMG OMG XXX IS IN THE ROOM. EVERYONE SAY I LOVE XXX. I AM GNA SCREENIE EVERYONE SAYING I LOVE XXX. OMG XXX IS HERE, EVERYONE COME DOWN. YAY XXX IS HERE. AWW XXX IS BEING MEAN BY NOT TALKING. XXX TALK TO US. - That happened about 2 days ago and it was so irritating. This was followed by OMG THERE IS NO DJ AFTER ME. OMG OMG OMG. LEMME GO FIND A DJ. OMG OMG OMG. - Listening to that was just "/. I could have easily complained about this in public and said DJs shouldn't do this and that, but I didn't and just informed a member of the Radio Staff.

---

I'll give you a typical HxHD response, DON'T LIKE IT? DON'T LISTEN.

Quote:

---

HxHD is popular and has a lot of members many times. Maybe HFFM get their DJ's to come (if they have a radio dept which I am sure they do) to their Lounge to get it popular. Do you not think that you as a DJ should maybe try and help other departments, such as advertising the HxHD sometimes to get it popular? Its easy to moan about something, but you are staff in a department which has influence on Habbos and you should use it to help other departments.

---

They don't, just HFFM is a better place as its more relaxed on rules

I don't think HxL should advertise HxHD as that means the ******ed members and those who are like 12 years old spamming 'OMG I LOVE YOU <insert dj name here>

Quote:

---

Originally Posted by Blacktux

Everytime i look on the feedback forum theres a thread complaining about something, all the staff then says "No, you're wrong" 2 days later theres a staff announcement saying that you are making the change that was argued in the thread.
And because I do not come to the desk often does that mean I'm not allowed to have an opinion about it?

---

No we're not? I believe there's been around 3 HxHD threads since I became assistant manager.

I'm not saying you can't have an opinion, I'm just saying people like Alex or Scott would have better suggestions for HxHD because they're frequent visitors.

It's like if I started giving HxL a lot of feedback and saying I didn't like it. I never listen to HxL so I would never do that:P

Quote:

---

Originally Posted by Titch

This is the kind of reply that is ruining hxhd, how ******* rude do you want to get? Just becuase YOU havnt seen him in the desk doesnt mean he hasnt been in there, he could of been in on another account? and also doesnt mean that he is no entitled to an opinion like you seem to think.

---

He said himself he isn't a visitor:S

Quote:

---

Originally Posted by scottish

I'll give you a typical HxHD response, DON'T LIKE IT? DON'T LISTEN.



They don't, just HFFM is a better place as its more relaxed on rules

I don't think HxL should advertise HxHD as that means the ******ed members and those who are like 12 years old spamming 'OMG I LOVE YOU <insert dj name here>

---

Unfortunately HxHD gets people spamming 24/7 and trying to cause non stop arguments, so its a little hard to be relaxed on the rules. We want it to be a friendly environment. If we were too relaxed on the rules, people will argue that we don't do anything about the rule breakers.

HFFM is much better because the staff don't care

if someone comes into hxhd and starts being rude, gets kicked and told off etc theres more chance they'll "e-rebel" to annoy the staff instead of just getting past it..

If people broke the rules habbo mods would take action if its that bad.

Quote:

---

Originally Posted by scottish

HFFM is much better because the staff don't care

if someone comes into hxhd and starts being rude, gets kicked and told off etc theres more chance they'll "e-rebel" to annoy the staff instead of just getting past it..

If people broke the rules habbo mods would take action if its that bad.

---

well said!

Quote:

---

Originally Posted by scottish

HFFM is much better because the staff don't care

if someone comes into hxhd and starts being rude, gets kicked and told off etc theres more chance they'll "e-rebel" to annoy the staff instead of just getting past it..

If people broke the rules habbo mods would take action if its that bad.

---

But if someone comes in HxHD and goes "I hate Bob", Bob will most likely start arguing. Then it will end up being one big argument and then it pushes people away from HxHD.

From the HFFM webiste


"If you wish to come behind the bar you must be wearing the HabboFunFM badge, you can join by clicking here, and someone with rights will then open the gate for you to come through. If you want rights in The Lounge you must be a dedicated member of HabboFunFM!"

as their room is just a lounge they dont really need staff, as we are still a help desk we need staff to not only help people who need it but to enforce the rules to people who may not know them.

I think people also forget that most departments require staff to done 'something' about 1>3 times a week and alot of the times it is in time slots so people know exactly when they are going to be doing what ever they are doing. HxHD has people in and out all of the time, obviously there is times when there isnt active or any staff in there but there is ALOT of dedication, I would say more so from HxHD staff than many other departments because of that.

We're always trying to make the HxHD department better, as honestly its not perfect. However you cant expect a change to be done overnight, it all takes time. We always take in peoples opinions and if we agree we act on it. If you come in here saying oh HxHD get yourself sorted out I dont value it as you're offering no suggestions or backing your statement up. If you dont have some contructive critism then there's no point just agreeing

Quote:

---

Originally Posted by asgbhdsj

So.. does anyone know who has them? Heres all I know

Wexen - 6
Papermoon - 1
eKyle - 5

I'm kinda looking to collect more of them... anyone know of any?

---

Hi, welcome to the forum! :P

Edited by invincible (Forum Super Moderator): Please don't reply to pointless posts

Many recent managers brought it down so it's good to see some seriousness coming back.

Quote:

---

Every week? Not really. That's just exaggeration and making the situation look bad. When are HxHD going to sort out their staff? Erm what is there to sort out? The room is perfectly fine and can you see the HxHD staff forum? NO. So please don't make statements such as this when you have no idea what you are on about.
Also please state what there is to sort out with the staff, the room and the rules? Its better to actually say it then just go YOU NEED TO SORT IT OUT. We cant really sort it out if we don't know what you think we need to sort out "/. There are other departments which do get complaints, believe me, its just not in public. How do you know the HxHD management dont value the members opinion?

I think you are just moaning to try and cause arguments. Can you see what is posted in the HxHD Staff Forums? NO. I can start moaning about the Radio Department and how crap it is but I wont. There are some DJs who are so annoying and suck up's on the radio when they get a popular Habbo in their room. OMG OMG XXX IS IN THE ROOM. EVERYONE SAY I LOVE XXX. I AM GNA SCREENIE EVERYONE SAYING I LOVE XXX. OMG XXX IS HERE, EVERYONE COME DOWN. YAY XXX IS HERE. AWW XXX IS BEING MEAN BY NOT TALKING. XXX TALK TO US. - That happened about 2 days ago and it was so irritating. This was followed by OMG THERE IS NO DJ AFTER ME. OMG OMG OMG. LEMME GO FIND A DJ. OMG OMG OMG. - Listening to that was just "/. I could have easily complained about this in public and said DJs shouldn't do this and that, but I didn't and just informed a member of the Radio Staff.

HxHD is popular and has a lot of members many times. Maybe HFFM get their DJ's to come (if they have a radio dept which I am sure they do) to their Lounge to get it popular. Do you not think that you as a DJ should maybe try and help other departments, such as advertising the HxHD sometimes to get it popular? Its easy to moan about something, but you are staff in a department which has influence on Habbos and you should use it to help other departments.

---

That is precisely what I mean by "HxHD needs to sort out their staff" Most of the staff are great...

Ben & David - Made some great changes to HxHD which has already been stated in this thread
Gems - always in the HxHD in the wee hours of the morning
James - Really dedicated, obviously loves his job
Molly - Same as above

But then there are people like Saurav whose way of solving problems is getting angry at people, if a dj is saying "Come down here" thats obviously going to make more visitors go to HxHD won't it?

Quote:

---

Originally Posted by Blacktux

Ben & David - Made some great changes to HxHD which has already been stated in this thread
Gems - always in the HxHD in the wee hours of the morning
James - Really dedicated, obviously loves his job
Molly - Same as above

---

*Coughs* Charl, Nicki & Joe


Personally I think the desk is fine, the staff are more active than they ever have been. However buddy I'm a little confused about your post.

Quote:

---

Originally Posted by Darkenemy

*Coughs* Charl, Nicki & Joe


Personally I think the desk is fine, the staff are more active than they ever have been. However buddy I'm a little confused about your post.

---

W R O N G

Edit:

*Coughs* Charl, Nicki & Joe


Personally I think the desk is fine, the staff are more active than they were last year. However buddy I'm a little confused about your post.



Happy skot!?!? lol

I have seen a few staff blatently IGNORE people needing help, and they are literally talking to someone about something not related to the Help Desk. I have also had Ben state that if that's the case then the members of the public should be helping.

Quote:

---

Originally Posted by JamesOYES

No-one said you couldnt have an opinion but it would be nice to have some feedback on how we could improve rather then giving bad points without feedback.

---

The bad points would be the feedback if I was to say 'HxHD are to strict with the rules' would I really also need to say ' to be better they need to be less strict'. You can't always expect people to give you good feedback aswell as bad I'm afraid.

When I was HxHD Manager these threads were happening because of the nature of what HxHD is it will always have threads complaining. Unlike other departments HxHD is open to the Habbo public 24/7 I guess you could say the same for HxL but once the radio has stopped broadcasting it is effectivly closed.

When I'm in HxHD, on the rare occasion i see anybody helping someone I give them "respect" or whatever it is.

Tbh when I was HxHD Manager we didnt have half the rules in HxHD now and I think the same goes for Dan above.

Im good friends with a couple of members of staff and I really feel that a member of staffs main job is moderating the desk, wth though?

I think HxHD needs to refind it's priorities.

Quote:

---

Originally Posted by invincible,

Im good friends with a couple of members of staff and I really feel that a member of staffs main job is moderating the desk, wth though?

---

You've hit the nail on the head right here. It's all well and good implementing new systems to sort out rowdy guests, but I applied to be a staff a year ago for the simple reason: I know a lot about Habbo.

Moderating the room should be second priority, but it seems right now that it's (sadly) the first.

Quote:

---

Originally Posted by Mathew

You've hit the nail on the head right here. It's all well and good implementing new systems to sort out rowdy guests, but I applied to be a staff a year ago for the simple reason: I know a lot about Habbo.

Moderating the room should be second priority, but it seems right now that it's (sadly) the first.

---

Ditto. That's exactly why I brought it up. People much rather would say "blah blah please don't be rude" rather than someone who genuinely needs help. I know troublemakers should abide by the rules, however personally, I think people who do need help should be answered before warning people. They know they are in the wrong anyway, so they wouldn't be surprised with a kick.

Quote:

---

Originally Posted by invincible,

When I'm in HxHD, on the rare occasion i see anybody helping someone I give them "respect" or whatever it is.

Tbh when I was HxHD Manager we didnt have half the rules in HxHD now and I think the same goes for Dan above.

Im good friends with a couple of members of staff and I really feel that a member of staffs main job is moderating the desk, wth though?

I think HxHD needs to refind it's priorities.

---

We used to be way more strict back then. Users couldn't even swear in the room:P

Quote:

---

Originally Posted by HotelUser

We used to be way more strict back then. Users couldn't even swear in the room:P

---

because the disable filter didn't exist and swearing in any way was against the habbo way